Effective Date: April 2025
Welcome to Chatmoat, a service operated by Innovation Institute of Sweden AB, org.nr. 559290-7603 (hereinafter "Chatmoat," "we," "our," or "us"). By creating an account, accessing, or using our website or services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms" or "Agreement").
If you are entering into these Terms on behalf of a company, organization, or other legal entity ("Customer"), you represent that you have the authority to bind such entity and its affiliates to these Terms. If you lack such authority, or if you do not agree with these Terms, you may not use the Services.
Chatmoat is a software-as-a-service (SaaS) platform that enables businesses to create, train, and embed AI-powered chatbots on their own websites. The chatbots can be configured to respond to end-user prompts based on the Customer's chosen data or knowledge base. Chatmoat integrates with third-party AI providers (e.g., OpenAI), as further described in Section 5.
Chatmoat is intended primarily for business (B2B) usage. By using the Services, you confirm that you are at least 18 years old and legally capable of entering into a binding contract on behalf of a business or legal entity.
If you have any questions about these Terms or the Services, please reach us via our online form at chatmoat.com/contact.
To register for a Chatmoat account or otherwise use the Services, you must be at least 18 years old. By signing up, you represent and warrant that you have full authority to bind the business you represent to these Terms.
Each Customer is responsible for all actions taken under its account credentials. If you share access or allow others to use your account, you remain fully responsible for their compliance with these Terms. You agree to keep your login credentials confidential and to immediately notify Chatmoat if you suspect unauthorized use of your account.
You agree to provide accurate, current, and complete information when creating an account and to update such information if it changes.
Chatmoat offers a free subscription tier ("Free Plan") that includes up to [50] chatbot messages (or any other stated limit). This plan has no set expiration but may be limited in features or capacity.
We also offer paid subscription plans ("Paid Plans"), which include expanded usage limits and/or advanced features. Details, including subscription fees, are available on our website or ordering pages.
Customer Data: You own all data, information, and content (including chatbot training data, embedded text, prompts, and end-user messages) you upload or submit to the Services ("Customer Content").
Limited License to Chatmoat: You grant Chatmoat a non-exclusive, worldwide, royalty-free license to use, host, copy, process, display, and store your Customer Content solely as necessary to:
Except for Customer Content, all software, code, systems, tools, and other materials or content provided by Chatmoat are owned by Chatmoat or its licensors, and are protected by applicable intellectual property laws. Chatmoat reserves all rights not expressly granted in these Terms.
If you choose to submit suggestions, ideas, or other feedback to Chatmoat ("Feedback"), you grant Chatmoat the right to freely use and incorporate such Feedback without any obligation to you.
Chatmoat chatbots rely on third-party AI models or services (e.g., OpenAI). Your Chatmoat subscription covers AI usage up to the limits stated in your plan. If you exceed your allocated message credits or usage thresholds, you may be required to purchase additional credits or upgrade your plan.
Your use of such third-party AI services may be subject to additional terms, licenses, or policies, which you must comply with. Chatmoat is not responsible for the actions, omissions, or performance of third-party providers.
You understand that AI-generated content may be inaccurate, incomplete, or outdated. It does not constitute professional advice (e.g., legal, medical, financial) and you agree not to rely on it for high-risk or regulated activities where erroneous or incomplete information could cause significant harm.
You agree not to use the Services in a manner that:
As a Customer embedding the chatbot on your website, you acknowledge that your end-users may submit user-generated content. You are responsible for ensuring that your end-users' usage and any content they submit comply with these Terms.
Chatmoat reserves the right to suspend or terminate your account if we determine, in our sole discretion, that you or your end-users have engaged in prohibited conduct. Such action does not entitle you to any refund of fees already paid.
Chatmoat, or certain features of it, may be offered as a "Beta" service. This means the service may contain bugs or require further testing. You acknowledge that Beta features are provided "as is," without any guarantees of reliability or stability.
You assume all risk arising from use of any Beta features. Chatmoat disclaims all liability for damages or losses resulting from Beta usage.
To the maximum extent permitted by law, the Services (including all content, functions, and tools) are provided on an "as is" and "as available" basis, without any warranty of any kind, whether express or implied. Chatmoat does not guarantee that the Services will be uninterrupted, error-free, secure, or that any defects will be corrected. You assume all risks associated with your use of the Services.
You agree not to use the Services in high-risk environments or in ways where errors or downtime could lead to injury, damage, or significant financial loss (e.g., medical triage, legal determinations, financial advice). We disclaim all liability arising from such use.
Under no circumstances shall Chatmoat (or its officers, directors, employees, agents, successors, or assigns) be liable for any indirect, consequential, special, incidental, or punitive damages (including, but not limited to, lost profits, business interruption, or loss of data).
Chatmoat's total cumulative liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you have paid to Chatmoat (if any) for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, Chatmoat's liability shall be limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless Chatmoat and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your or your end-users' use or misuse of the Services; (b) your violation of these Terms; (c) Customer Content that violates or infringes any third party's rights or applicable law; or (d) your violation of any law or the rights of a third party.
These Terms remain in effect as long as you have an active account or continue using the Services.
You may terminate your Paid Plan at any time by cancelling your subscription in your account settings. No refunds will be provided. Your account will be downgraded to the Free Plan at the end of the current billing cycle.
We may suspend or terminate your account immediately if you fail to pay fees when due, materially breach any provision of these Terms, or otherwise engage in conduct that we reasonably determine may cause harm to Chatmoat, other users, or third parties.
Upon termination or downgrade, we may retain your data for a reasonable period unless you specifically request deletion. We are not obligated to store or retain data beyond what is necessary for legitimate business or legal reasons.
Chatmoat reserves the right to modify or update these Terms at any time. We will post any revised Terms on our website with a new "Effective Date." Your continued use of the Services after the Effective Date signifies your acceptance of the updated Terms. If you do not agree, you must stop using the Services.
These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms shall be resolved in the courts of Sweden. You agree to submit to the personal jurisdiction of such courts.
These Terms constitute the entire agreement between you and Chatmoat regarding the Services, superseding all prior or contemporaneous agreements, communications, or proposals.
If any provision of these Terms is held invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, and the remaining provisions will remain in full force and effect.
Failure by Chatmoat to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision.
You may not assign or transfer these Terms or any rights or obligations herein without Chatmoat's prior written consent. Chatmoat may freely assign these Terms.
Unless you explicitly request otherwise in writing, you grant Chatmoat the right to list your company name or logo in our customer portfolio or marketing materials.
Thank you for choosing Chatmoat! If you have questions about these Terms or would like more information, please contact us at chatmoat.com/contact.